Refund policy

RETURN & REFUND POLICY

Last Updated: October 1, 2026

At FeelFresh, we want you to be happy with your purchase. If something isn't right, please review the policy below before requesting a return or refund.

1. RETURN ELIGIBILITY

We accept returns for eligible items within 30 days of delivery.

To be eligible for a return, the item must:

Be unworn and unused;
Be in its original condition;
Have all original tags and labels attached;
Be returned in its original packaging whenever possible;
Not show signs of washing, damage, stains, odors, or alteration.

Items that do not meet these requirements may not be eligible for a refund.

2. NON-RETURNABLE ITEMS

Certain products may not be eligible for return for hygiene or other applicable reasons, including:

Items that have been worn or washed;
Items damaged after delivery through improper use;
Personalized or customized products, unless defective;
Gift cards;
Any item specifically identified as final sale.

3. HOW TO REQUEST A RETURN

To request a return, please contact us through our Contact Us page within 30 days of receiving your order.

Please include:

Your order number;
The item(s) you wish to return;
The reason for the return;
Photos of the item when requested.

Do not send an item back without first receiving return instructions from FeelFresh.

4. RETURN SHIPPING

Unless the item is defective, damaged upon arrival, or we sent you the wrong product, return shipping costs are the customer's responsibility.

For defective, damaged, or incorrect items, please contact us before returning the product so we can provide the appropriate instructions.

5. REFUNDS

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or applicable law requires otherwise.

6. DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or contains the wrong item, please contact us as soon as possible.

Please provide your order number and clear photographs of the item and packaging so we can review the issue and determine the appropriate solution.

Depending on the circumstances, we may offer a replacement, exchange, or refund.

7. EXCHANGES

If you need a different size or product, please contact us before returning your order.

Depending on availability, we may offer an exchange. If the requested item is unavailable, we may instead process a refund for the returned item.

8. RETURNED PACKAGES

Customers are responsible for providing a complete and accurate shipping address.

If a package is returned to us because of an incorrect address, failed delivery, refusal of delivery, or failure to collect the package, additional shipping costs may apply before the order can be reshipped.

9. INTERNATIONAL RETURNS

For international orders, customers may be responsible for return shipping costs, customs charges, duties, or other fees associated with returning an item, except where the return is caused by an error on our part or applicable law provides otherwise.